FAQs
Q: How can I place an order for invitations and wedding ceremony supplies?
A: Placing an order with us is easy! Simply browse through our collection, select the items you desire, and add them to your cart. Proceed to the checkout page, provide your shipping and payment details, and confirm your order. Once your order is placed, we'll take care of the rest and ensure that your items are shipped to you promptly.
Q: Can I customize the invitations to match my wedding theme?
A: Absolutely! We understand the importance of personalization for your special day. Many of our invitation designs can be customized with your preferred fonts and wording. We will contact with you about customization or you can contact us via email or through the provided contact form, and we'll make sure your invitations perfectly reflect your wedding theme and style.
Q: Do you offer digital samples of the invitations?
A: Yes, we offer the option to digital samples of our invitations. We understand that seeing the quality of our products firsthand is important to make an informed decision. We will send you a digital sample as a proof. If you need any change we will change till you approve. We will not start to mass production without you approval.
Q: How long does it take to receive my order?
A: The delivery time for your order will depend on various factors, such as the customization options chosen and your location. We strive to process and ship orders as quickly as possible. Please refer to the estimated delivery time provided on the product page or during the checkout process. Once your order is shipped, you will receive a tracking number to keep you updated on its progress.
Q: What if I need assistance or have specific requirements for my wedding ceremony supplies?
A: We are here to help! If you have any questions, special requests, or need assistance in choosing the right wedding ceremony supplies, please don't hesitate to reach out to our customer support team. You can contact us via email or through the provided contact form, and we'll be delighted to assist you in any way we can.
Q: What is your return and refund policy?
A: We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please contact our customer support team within 30 days of receiving your items. We will guide you through the return process and provide instructions for returning the products. Once we receive the returned items in their original condition, we will issue a refund or offer an exchange, as per your preference and our policies. Unfortunately, we cannot return personalized products. Because we produced those products completely for you and according to your wishes. However, within 12 hours after placing the order, if we have not received your approval and started production, you can cancel your order.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. During the checkout process, you can select your country, and if shipping is available, the appropriate shipping options and costs will be provided.
U.S - Canada: 3-7 Days (FEDEX, UPS, USPS etc.)
Europa: 2-5 Days (FEDEX, UPS, DHL etc.)
Rest of the World: 4-12 Days (FEDEX, UPS, DHL, ARAMEX etc.)